Policies
We’ll try and make this part quick. Please review our policies before booking an appointment.
Late Policy
We work hard to accommodate, but sometimes it just isn’t possible. More than 10 minutes late constitutes a no-show, and will result in a 50% fee as we cannot fulfill your service at that point. Please be courteous to others and arrive 5 minutes prior to your appointment, so we can spend more time on YOU.
Children
For the safety of your child, we kindly ask that children under the age of 10 are either left at home or accompanied by another adult while you receive your service. This is for the safety and enjoyment of you, your child, and our other clients.
Cancellations
Things happen, we get it! For your convenience, all appointments cancelled 24 hours prior will be free of charge. Less than 24 hours notice of cancellation will result in a charge equal to 50% of the reserved service amount. Declined cards will be unable to re-book until fee is paid in-house. For emergency situations, please call or text ASAP.
Cell Phones
Lotus Skin + Brow is a place of relaxation, healing, and escape. We have our phones silenced with you in mind, and kindly ask you do the same. Phone calls, FaceTimes, and YouTube videos may be taken outside, or listened to through headphones.
No-Shows
We respect your time, and kindly ask that you respect ours in return. When you no-show your appointment, we are unable to fill that space, and consequently lose time and money. No show appointments will result in a charge equal to 50% of the reserved service amount. Declined cards will be unable to re-book until fee is paid in-house.
Refunds
If you are unsatisfied with a service, let us know upfront! Trust us, you won’t hurt our feelings, and we’re happy to fix it for you within 3 days of the service. With this in mind, there are no refunds for services. Unopened products may be returned within 3 days.
Repeated cancellations or no-shows, refusal to abide by salon policies, or inappropriate behavior will result in refusal of service. Lotus Skin + Brow Salon reserves the right to refuse service to anyone for any reason.